PREMIUM OUTSOURCE SERVICES

for a world class experience

  • Award winning

  • ISO accredited

  • Highly skilled people

  • 30% - 40% savings on operating costs for Offshore Outsourcing

  • Digital integration

  • Timezone alignment

  • Exceptional customer experience

  • Omni-channel solutions

  • Long-standing BPO experience

YES! I am interested in knowing more about SA Commercial's outsourced service offering

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    TOP QUALITY OUTSOURCED SERVICES

    CAPE TOWN, SOUTH AFRICA

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    CUSTOMER
    SERVICE

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    BUSINESS PROCESS
    OUTSOURCING (BPO)

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    BACK OFFICE
    SUPPORT

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    INDUSTRIES WE SUPPORT

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    RETAIL

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    FINANCIAL SERVICES

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    HEALTHCARE

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    HOSPITALITY

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    TECHNOLOGY

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    BANKING

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    AT SA COMMERCIAL,
    WE CARE ABOUT YOUR RESULTS

    OUR HAPPY CUSTOMERS

    WE ARE TRUSTED BY LEADING GLOBAL BRANDS

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    Our partnership commenced in 2017 and during this time we collaborated with each other to provide innovative interventions and continuous improvement on our customer experience via both the technology platform and resource infrastructure. SA Commercial is always open to constructive feedback and a reliable partner, making our business relationship both effortless and pleasant. We are delighted with the service of SA Commercial.

    Gansen Govender

    Customer Service Executive

    The service was always rendered proactively and efficiently with significant value added.

    Mr C Wakeford

    Director: e-Government for Citizens

    Their systems are dynamic, ensuring maximum required efficiency and productivity of applied resources. The systems are agile and adaptable, allowing for upgrades to campaigns and processes with minimal production interruption.

    Paul Maggott

    Product Manager

    SA Commercial has consistently delivered against high standards of sales and service. Their values of a high performance culture, collaborative partnership model and professionalism is in line with that of our business.
    I highly recommend SA Commercial and hope to continue to co-create in delivering world class client engagement programs.

    Mégan Wagner

    CRM Marketing Manager
    BPO Agent
    BPO Call Centre Agent
    BPO Work From Home Agent
    BPO Call Centre Agent on the phone
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    ACCREDITATIONS, ASSOCIATIONS
    & AWARDS

    GDPR ALIGNED

    COPC ALIGNED

    ISO 9001 CERTIFICATE

    ISO IEC 27001 CERTIFICATE

    2019

    Bpesa GBS National Awards: Top Global Business Services, Marketing and Sales Professional Award

    2016

    Winner CCMG Outsourced Partnership Award by the Western Cape Government Contact Centre

    2015

    SA Commercial receives Ethics Institute of South Africa accreditation and certification

    2014

    Finalist in National Productivity Awards

    2014

    SA Commercial creates a multi-channel application form

    2014

    SA Commercial ISO 27001 certification

    2013

    Managing Director receives International Women’s Entrepreneurial Challenge (IWEC) Award

    2013

    Managing Director receives Regional Business Women’s Award

    2012

    Launches on/offshore incentive programme for SA Commercial employees

    2012

    Win Industry Award – Best Outsource Contact Centre (SME)

    2011

    Enterprise Development partnership formed with Aegis BPO South Africa part of the $27 billion Essar Group.

    Looking for an offshore BPO partner? Cape Town’s SA Commercial is your answer

    Looking for an offshore BPO partner? Cape Town’s SA Commercial is your answer South Africa is among the top BPO destinations in the world, a reputation that has grown quickly in recent years. In fact, so acclaimed is South Africa as an ideal offshore destination, in April 2021 we were named as The Most Favoured Global…

    Why you should digitise your customer service experience

    Why you should digitise your customer service experience? Thanks to state-of-the-art technology, contact centres like SA Commercial now offer integrated omni-channel capability and digital customer experience while enabling a single view of all customer contacts using smart analytics and dashboards. This innovation has been expedited through the Covid-19 pandemic, which saw transformation across virtually every…

    SA Commercial once again passes our ISO Accreditation

    SA Commercial was among the first BPOs to reach this high standard set via ISO 9001 & ISO 27001 accreditation. This early-adoption of an effective quality management and data security framework, has served us well and provides our clients with huge comfort and confidence from a security standpoint knowing that their data is protected and secure. During…

    President’s newsletter

    South Africa’s GBS/BPO sector recognised by international Award and our President South Africa has increasingly become a country of choice for GBS/BPO services among international clients in the UK, USA and Australia, among others. This has positively contributed to our sector’s ability to employ over 270,000 across six cities, and generate a total income of…

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