Outsourced Technical Support Services by SA Commercial

At SA Commercial, we provide outsourced Technical Support services to local and international organisations. Large or small, multi-site, multi-geography organisations depend on Information Technology to operate successfully. And many organisations have established remote Technical Support arrangements, often with an Outsource partner. We are experienced at delivering these services from our BPO operations in Cape Town.


Outsourced Technical Support

We will design the Outsourced Technical Support services to meet your needs. Covering both Customer and Colleague scenarios we can support a range of complexity from first line support through to more technical advice using a combination of voice and digital channels to deliver the service. Our facilities and teams are set up for 24/7 operations so that we can deliver the support across the hours and geographies that you require.

South Africa, and Cape Town in particular, has a well-established reputation delivering to organisations across the UK and Europe, USA and Australia. As well as English and local South African languages we can support a number of key European languages. This positions us well for delivering a centralised Help Desk arrangement.

Why outsource your Technical Support to SA Commercial?

At SA Commercial, we are passionate about providing world-class outsourced services to businesses worldwide. We are a Cape Town-based BPO business with the highest accreditations and awards to back up our commitment to providing you and your customers with premium services. Cape Town is well established as Africa’s Tech Hub ensuring that we have access to highly skilled individuals when building our Technical Support solutions.

By outsourcing your Outsourced Technical Support services to SA Commercial, you can expect:

A solution designed to meet your/your customers’ needs

At SA commercial we dedicate time to listening to our clients and customers, paying careful attention to your specific circumstances so that we can effectively identify your needs and deliver services that improve the overall experience. We don’t believe in one size fits all; our model ensures that your solution is right for you.

The right blend of human & automation

Organisations across the world are increasingly turning to technology to automate the handling of support services. With our emphasis on the overall experience, we will work with you to define the right mix of automation & human interaction that enhances the delivery of services delivering efficiency benefits without compromising on quality.

A highly skilled team

We combine experience and passion across our people to ensure that what we deliver and how we deliver it achieves exacting standards. Cape Town has established a strong reputation for high quality people joining the BPO industry; we pride ourselves on developing that talent; you and your customers are the recipients of the result.

A partner that will grow with you for the long-term

As your needs change and grow we seek to be a strategic partner developing our solutions and bringing industry leading thinking to transform the experience. We believe that our approach to developing solutions and who we are as an organisation is what makes us the right partner to deliver your Technical Support services as your business grows and evolves.

External validation

We place strong emphasis on the rigour of our approach to delivering solutions to our clients and their customers. This rigour is underpinned by several external accreditations / validations.

Financial Sector Conduct Authority

We understand the regulatory environment, particularly in relation to the financial services industry. SA Commercial is registered with the Financial Sector Conduct Authority (FSCA) in South Africa as a financial service provider in relation to short-term and long-term insurance. Our experience and understanding of financial services regulation are also beneficial to international clients.

ISO 9001: Quality Management Standards

Our ISO 9001 accreditation assures you that quality management is built into our business. Gaining certification against a quality management system with a Customer and People centric approach reinforces our ethos as a business and evidences that this is applied systematically in how we do things.

ISO/IEC 27001: Information Security Management Systems

Protecting information continues to be a fundamental requirement for any organisation. When you trust a partner to work with you and your customers it is imperative that you can have confidence that they will handle your information with the best possible care and can demonstrate that they have the culture, the systems and the controls in place to achieve this. Our certification under ISO/IEC 27001 confirms that you can trust us with your information and have the assurance that we adopt the systems and controls that back this protection up.