Award winning Outsourced Customer Services from SA Commercial

At the core of our service, we partner with organisations in delivering outsourced customer service operations that are tailored to meet their customers’ needs. We bring our experience over 13 years working with top brands, both South African and international organisations to build and deliver the customer service solution you and your customers require.

  • Retail

  • Banking & Financial Services

  • Healthcare

  • Hospitality

  • Technology

  • Public Sector

Outsourced Customer Services: Core to your Customers’ experience

Delivering a high quality customer experience is crucial to the success of any business and the support you give to your customers is core to that experience. We have extensive experience of providing support through a wide range of customer service solutions. But no two organisations and no two customers are the same.

We will work with you to design the right services for your customers and your business. We can deliver across the full range of channels including digital:

  • Voice
  • Email
  • Webchat
  • SMS and WhatsApp
  • Social Media

Whatever the scope of our partnership we always have the overall customer experience in mind as we design and deliver services to your customers and work with you to transform those services to meet evolving needs.

Why outsource your Customer Services to SA Commercial?

At SA Commercial we are passionate about providing world-class outsourced customer services to businesses around the world. We are a Cape Town-based BPO business with the highest accreditations and awards to back up our commitment to providing your customers with premium outsourced customer services.

By outsourcing your customer service to SA Commercial, you can expect:

A solution designed to meet your customers’ needs

At SA commercial we dedicate time to listening to our clients and customers, paying careful attention to your specific circumstances so that we can effectively identify your needs and deliver services that improve the overall experience. We don’t believe in one size fits all; our model ensures that your solution is right for you.

The right blend of human & automation

Organisations across the world are increasingly turning to technology to automate the handling of customer service contacts. With our emphasis on the overall customer experience, we will work with you to define the right mix of automation & human interaction that enhances the delivery of services delivering efficiency benefits without compromising on quality.

Bringing insights as an integral part of your team

Your customer contact operations generate a wealth of information about your customers’ experience with your organisation. Our insights team know how to get the best out of that information so that the rest of your teams have greater confidence in their decision making.

A highly skilled team

The combined experience and passion of our people enable us to achieve excellent standards in our delivery. Cape Town has established a strong reputation for high-quality people joining the BPO industry. We pride ourselves on developing that talent and your customers are the recipients of the result.

A partner that will grow with you for the long-term

As your needs change and grow we seek to be a strategic partner developing our solutions and bringing industry-leading thinking to transform the experience. We believe that our approach to developing solutions and who we are as an organisation is what makes us the right partner to service your customers as your business grows and evolves.

Ensuring that quality is built into everything that we do

We will design your customer service with quality embedded in our approach. Using industry-leading methodology and technology we can ensure that our interactions with your customers are of the highest standard and that continuous improvement and learning is at the heart of our quality systems.

The Benefits of an outsourced Customer Service partnership with SA Commercial

We place strong emphasis on the rigour of our approach to delivering solutions to our clients and their customers. This rigour is underpinned by several external accreditations / validations.

  • Improved customer satisfaction

    Whether through reduce customer effort, improved first time resolution or ease of access we know how to improve the outcomes for your customers

  • Improved customer accessibility

    We can help you support additional channels that your customers already see as “standard”. By leveraging our omni-channel platform we can extend your customer service support across social media and other digital channels.

  • Better efficiency

    Through a combination of improved first-time resolution, process re-design/automation and operational management disciplines we can reduce the overall effort required to deliver your services.

  • Increased flexibility

    We have a track record of delivering change at speed whether that is increasing our team to support a sudden surge in demand or accommodating changes required by legislation our environment is design to help you meet those challenges

External validation

We place strong emphasis on the rigour of our approach to delivering solutions to our clients and their customers. This rigour is underpinned by several external accreditations / validations.

Financial Sector Conduct Authority

We understand the regulatory environment, particularly in relation to the financial services industry. SA Commercial is registered with the Financial Sector Conduct Authority (FSCA) in South Africa as a financial service provider in relation to short-term and long-term insurance. Our experience and understanding of financial services regulation are also beneficial to international clients.

ISO 9001: Quality Management Standards

Our ISO 9001 accreditation assures you that quality management is built into our business. Gaining certification against a quality management system with a Customer and People centric approach reinforces our ethos as a business and evidences that this is applied systematically in how we do things.

ISO/IEC 27001: Information Security Management Systems

Protecting information continues to be a fundamental requirement for any organisation. When you trust a partner to work with you and your customers it is imperative that you can have confidence that they will handle your information with the best possible care and can demonstrate that they have the culture, the systems and the controls in place to achieve this. Our certification under ISO/IEC 27001 confirms that you can trust us with your information and have the assurance that we adopt the systems and controls that back this protection up.

Examples of our delivery


Western Cape Government Food Relief and Department of Health Programmes

SA Commercial delivered customer service solutions to support the Western Cape Government (WCG) in response to increased demand arising from the Covid pandemic. We deployed technology and operational teams at very short lead times to provide new capacity and capabilities for two departments within the Cape.

Feedback from the client was that “The service rendered was of a very high standard underpinned by a “can do” constructive approach to ensure the best possible service to our citizens”.