Outsourced Back-Office Support Services from SA Commercial

As an experienced Business Process Outsourcing (BPO) provider, we understand how to deliver and improve processes across a range of back-office support activities. Back-office support activities cover a range of functions within any organisation and frequently become complex and costly areas as a layer on layer of changes have been accommodated over time. There can also be a high dependency on key individuals with valuable knowledge of the processes and systems required to deliver these activities.

We bring our process management expertise along with technology solutions to simplify, standardize/codify and improve the efficiency of your back-office activities.

Outsourced Back-Office functions

At SA Commercial we build solutions for your specific back-office needs. Having delivered across a range of back-office activities we understand how to apply techniques, disciplines and technologies to improve the outcomes for your business.

We have specific experience across a number of core activities:

  • Customer support, where many queries can only be resolved with additional manual interventions
  • Finance processing such as invoicing processing and reconciliation
  • Order processing, ensuring fulfilment of orders by supporting them through your warehouse & delivery systems
  • Document management, ensuring effecting tracking and secure storage of documentation
  • HR processing, such as the various activities associated with the recruitment lifecycle

Whether you are looking to improve the processes across your finance, hr, operations, marketing or other departments we can design a back-office service solution to deliver against your goals.

Why outsource your Back-Office functions to SA Commercial?

SA Commercial offers tailor-made back-office support for companies around the world, relying on a combination of technology and well-trained staff to deliver world-class back-office support services globally.

A solution designed to meet your customers’ needs

At SA commercial we dedicate time to listening to our clients, paying careful attention to your individual circumstances so that we can effectively identify your needs and deliver services that maximise the potential benefits. We don’t believe in one size fits all; our model ensures that your solution is right for you.

Ensuring that quality is built into everything that we do

As an ISO accredited service provider our design and delivery of your back-office processes will embed quality management principles ensuring we deliver right first time.

The right blend of human & automation

Back-Office processes provide huge opportunity to apply technology that automates the routine but increasingly more complex processes. With our emphasis on the overall experience, we will work with you to define the right mix of automation & human interaction that enhances the delivery of services delivering efficiency benefits and improving on quality.

A highly skilled team

We combine experience and passion across our people to ensure that what we deliver and how we deliver it achieves demanding standards. Cape Town has established a strong reputation for high-quality people joining the BPO industry; we pride ourselves on developing that talent and your business is the recipient of the result.

A partner that will grow with you for the long-term

As your needs change and grow we seek to be a strategic partner developing our solutions and bringing industry leading thinking to transform the experience. We believe that our approach to developing solutions and who we are as an organisation is what makes us the right partner as your business grows and evolves.

The Benefits of outsourcing Back-Office functions to SA Commercial

SA Commercial have demonstrated benefits from outsourcing Back-Office functions including:

  • 24/7 Availability

    Allowing us to shorten the time to complete processes/activities by not being restricted to standard office hours and depending on your timezone allowing you to more easily adopt a follow the sun model for those time critical activities.

  • Reduced costs

    By combining improvements in efficiency, flexible resource solutions and labour arbitrage benefits we can bring cost reductions to your global back-office functions.

  • Multi-lingual capabilities

    Our Cape Town eco-system brings access to a number of African & European languages (eg French) allowing us to deliver back-office functions in support of multiple geographies.

  • Leverage technology

    Using a blend of our inhouse team with key strategic partners we can deploy a series of technologies to support your back-office functions.

  • Improved accuracy

    By embedding quality & utilising technology to automate appropriate tasks we will deliver a higher right first-time result.

External validation

We place strong emphasis on the rigour of our approach to delivering solutions to our clients and their customers. This rigour is underpinned by several external accreditations / validations.

Financial Sector Conduct Authority

We understand the regulatory environment, particularly in relation to the financial services industry. SA Commercial is registered with the Financial Sector Conduct Authority (FSCA) in South Africa as a financial service provider in relation to short-term and long-term insurance. Our experience and understanding of financial services regulation are also beneficial to international clients.

ISO 9001: Quality Management Standards

Our ISO 9001 accreditation assures you that quality management is built into our business. Gaining certification against a quality management system with a Customer and People centric approach reinforces our ethos as a business and evidences that this is applied systematically in how we do things.

ISO/IEC 27001: Information Security Management Systems

Protecting information continues to be a fundamental requirement for any organisation. When you trust a partner to work with you and your customers it is imperative that you can have confidence that they will handle your information with the best possible care and can demonstrate that they have the culture, the systems and the controls in place to achieve this. Our certification under ISO/IEC 27001 confirms that you can trust us with your information and have the assurance that we adopt the systems and controls that back this protection up.