2011

Enterprise Development partnership formed with Aegis BPO South Africa part of the $27 billion Essar Group.

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Why you should digitise your customer service experience

Why you should digitise your customer service experience? Thanks to state-of-the-art technology, contact centres like SA Commercial now offer integrated omni-channel capability and digital customer experience while enabling a single view of all customer contacts using smart analytics and dashboards. This innovation has been expedited through the Covid-19 pandemic, which saw transformation across virtually every…

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SA Commercial once again passes our ISO Accreditation

SA Commercial was among the first BPOs to reach this high standard set via ISO 9001 & ISO 27001 accreditation. This early-adoption of an effective quality management and data security framework, has served us well and provides our clients with huge comfort and confidence from a security standpoint knowing that their data is protected and secure. During…

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President’s newsletter

South Africa’s GBS/BPO sector recognised by international Award and our President South Africa has increasingly become a country of choice for GBS/BPO services among international clients in the UK, USA and Australia, among others. This has positively contributed to our sector’s ability to employ over 270,000 across six cities, and generate a total income of…

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