Posts by shift1DigitalSACom
2011
Enterprise Development partnership formed with Aegis BPO South Africa part of the $27 billion Essar Group.
Read MoreLooking for an offshore BPO partner? Cape Town’s SA Commercial is your answer
Looking for an offshore BPO partner? Cape Town’s SA Commercial is your answer South Africa is among the top BPO destinations in the world, a reputation that has grown quickly in recent years. In fact, so acclaimed is South Africa as an ideal offshore destination, in April 2021 we were named as The Most Favoured Global…
Read MoreWhy you should digitise your customer service experience
Why you should digitise your customer service experience? Thanks to state-of-the-art technology, contact centres like SA Commercial now offer integrated omni-channel capability and digital customer experience while enabling a single view of all customer contacts using smart analytics and dashboards. This innovation has been expedited through the Covid-19 pandemic, which saw transformation across virtually every…
Read MoreSA Commercial once again passes our ISO Accreditation
SA Commercial was among the first BPOs to reach this high standard set via ISO 9001 & ISO 27001 accreditation. This early-adoption of an effective quality management and data security framework, has served us well and provides our clients with huge comfort and confidence from a security standpoint knowing that their data is protected and secure. During…
Read MorePresident’s newsletter
South Africa’s GBS/BPO sector recognised by international Award and our President South Africa has increasingly become a country of choice for GBS/BPO services among international clients in the UK, USA and Australia, among others. This has positively contributed to our sector’s ability to employ over 270,000 across six cities, and generate a total income of…
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