Creating Inspired Experiences
via our Award Winning BPO contact centre

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Who we are

SA Commercial is an award-winning Business Process Outsourcing (BPO) provider based in Cape Town. We provide a range of Contact Centre and other BPO services to South African and International clients. As your trusted partner our goal is to create inspiring experiences through our services to you and your customers.

SA Commercial - Call Centre - high res-63 (2)
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Premium Business Process Outsourcing (BPO) provider

Creating Inspired Experiences

  • Award winning BPO contact centre

  • ISO accredited

  • Highly skilled customer service ambassadors

  • 40% - 50% savings on operating costs for Offshore Outsourcing

  • Digital integration

  • Timezone alignment

  • Exceptional customer experience

  • Omni-channel solutions

  • Long-standing BPO experience

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Industries we support

RETAIL

PUBLIC SECTOR

HEALTHCARE

INSURANCE

ENERGY

BANKING AND FINANCIAL SERVICES

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Our happy customers

We are trusted by leading global brands

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Our partnership commenced in 2017 and during this time we collaborated with each other to provide innovative interventions and continuous improvement on our customer experience via both the technology platform and resource infrastructure. SA Commercial is always open to constructive feedback and a reliable partner, making our business relationship both effortless and pleasant. We are delighted with the service of SA Commercial.

The service was always rendered proactively and efficiently with significant value added.

Their systems are dynamic, ensuring maximum required efficiency and productivity of applied resources. The systems are agile and adaptable, allowing for upgrades to campaigns and processes with minimal production interruption.

SA Commercial has consistently delivered against high standards of sales and service. Their values of a high performance culture, collaborative partnership model and professionalism is in line with that of our business.
I highly recommend SA Commercial and hope to continue to co-create in delivering world class client engagement programs.

Who we are

Goodwill and Resilience in times of Covid-19

"SA Commercial displaying a sincere demonstration of lived corporate values, and no doubt their contribution will be to the benefit of many.”
- Minister of Finance and Economic Opportunities, David Maynier

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Accreditations, Associations
& Awards

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    ISO 9001 CERTIFICATE

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    ISO IEC 27001 CERTIFICATE

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    GDPR ALIGNED

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    COPC ALIGNED

2019

Bpesa GBS National Awards: Top Global Business Services, Marketing and Sales Professional Award

2016

Winner CCMG Outsourced Partnership Award by the Western Cape Government Contact Centre

2015

SA Commercial receives Ethics Institute of South Africa accreditation and certification

2014

Finalist in National Productivity Awards

2014

SA Commercial creates a multi-channel application form

2014

SA Commercial ISO 27001 certification

2013

Managing Director receives International Women’s Entrepreneurial Challenge (IWEC) Award

2013

Managing Director receives Regional Business Women’s Award

2012

Launches on/offshore incentive programme for SA Commercial employees

2012

Win Industry Award – Best Outsource Contact Centre (SME)

2011

Enterprise Development partnership formed with Aegis BPO South Africa part of the $27 billion Essar Group.